Returns & Refunds Policy

 Returns & Refunds

We want you to be delighted with your purchase, but if you are not, you can return any item within 14 days of receipt, provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.

Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, we will not be able to refund these items. If the goods are faulty, a refund will be offered regardless of proof of purchase.

You can return an item, as long as you have your receipt or order confirmation e-mail. Please post these items back to our returns department using the address below.

130 Church Hill Road, London, EN4 8XD

Once your parcel has been received by our team it can take up to 14 days to process your return. Returns are dealt with in the order in which they are received, so returns sent by Recorded Delivery may reach us more quickly but do not progress more quickly through the process.

You will be notified via email as soon as your return has been processed. This can sometimes be a few days after we receive your parcel at our warehouse – if you want to check that your order has been received, please use the tracking provided for your chosen return method.

Please remember it can take three to four days after we have processed a refund payment for it to appear on your credit-card statement.

If you do not receive our email confirmation within 10 days of your order being received at the warehouse, please contact us on sales@hittite.co.uk (Monday–Friday 9am to 5pm). 

How do I exchange an item?

We cannot currently offer exchanges by post. To exchange an item please return the item using our normal returns process, and repurchase the correct item.

Items excluded from returns

Whether exercising your legal right to cancel, or returning a product under our returns policy, you do not have a right to return the following/cancel your order in respect of: products sealed for health protection, or hygiene purposes once you have unsealed them.Items that cannot be returned include:

• Turkish Peshtemal Towels
• Lantern candle capsules
• Toiletries or beauty products if the seals have been broken